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FAQ

Frequently Asked Questions

 

 

 

What exactly is a managed print environment?

We define a managed environment quite simply:

Print management is not a one-time project. It is an ongoing process that is continually changing because your business changes.

What are the benefits of a managed print solution?

The benefits from a managed print solution include: 1) Known printing costs; 2) Page volumes and Print devices and are known and managed; 3) Devices and vendors are standardized and consolidated; 4) Print environment is managed holistically; 5) I.T. staff involvement is significantly reduced; and, 6) Up to a 30% savings on print-related costs.top

How big do we need to be to consider a managed print solution?

ManagedPrint has found that most size businesses can benefit from managing print-related expenses. However, organizations with 20 or more print devices receive the greatest benefit.top

What is the Assessment and how long does it take?

The Assessment can take from two to four weeks. Usually, it depends on the size of your organization, but not always. Each situation is different and ManagedPrint takes the time to truly deliver value to your organization through the Assessment process. Some of the elements of an Assessment are a look at the entire spend, equipment deployment, staff use, the current costs of each piece of printed paper for copying, printing, faxing and scanning and the length and terms of vendor contracts and agreements that are in place for supplies. It is free of charge to you. The only thing we ask is an opportunity to provide you a business case where we can help drive savings and process improvement. Some of the steps we perform and report back to you about include a management survey, a financial review and a cost benefit analysis. But most importantly, we spend time with you and as many end users as we can in order to truly identify what the needs are and how we can support those needs. Once completed, we sit down with you and others and talk through our findings to coordinate solutions with you.top

What is TCO - Total Cost of Ownership?

TCO refers to all the hard costs involved in making a print - the cost of the printer, supplies and ongoing support. In an unmanaged print environment, understanding the TCO is the first step towards moving to a managed print environment.top

What has a higher TCO - a copier or printer?

It depends on how much volume the device is doing per month.  But in most cases, a copier TCO is much higher than a printer TCO. Surprised?  Your copier vendors will lead you to believe it is the opposite. Do the math but remember to include the monthly lease cost of your copier with all of the support costs and divide it by the monthly volume. top

Why a cost per page billing model?

A cost per page billing model takes into account all the costs of printing and breaks them down into a simple per-page cost. In this way, all the costs of printing are known to you and can be budgeted, forecasted and reported against in order to more thoroughly manage a previously unmanaged business expense. Furthermore, this model transfers the risk of toner cartridge and print device performance directly to the service provider. Lastly, the per-page costs become an essential data-point for the management and optimization of your print environment. top

How much can we expect to save by implementing a managed print solution?

Typical cost savings are 10-30 percent. You save time and money by increasing employee efficiency. Employees who previously spent time supporting printers by ordering supplies, processing invoices, and responding to printer-related help-desk calls can better concentrate on their core job responsibilities. top

Can ManagedPrint help me determine how to best use printer technology at my business?

Yes - your managed print expert has experience and training relating to MFP and network print device technology and how it can affect workflow in your business. In addition, they have access to industry experts through partnership relationships and can bring in additional expertise to assist in educating you about available technologies to improve workflow and enhance security at your place of business.

Who owns the printer if you manage my fleet?

You do. We get asked this a lot. We are simply managing the fleet for you. You own the printers. We just show you how to get more out of your fleet at a lower cost.top

What is a multifunction printer?

A multifunction printer (MFP) is a device that can print, copy, scan and fax, all in the same device. MFPs also have inherent technology such as scan-to-email, scan-to-folder and walk-up print security functions. top

How does ManagedPrint provide its services to my IT staff?

We become an extension of the IT staff focused on printer related issues. If you have a Help Desk, the process is the same except the printer calls are routed to ManagedPrint.  Once the call is received, the technician is notified and dispatched. Typically, the technician is on site in less than 4 hours.top

Why does a print strategy matter to my organization?

The easy answer is: To improve processes that lead to enhanced productivity and to cut costs through expert strategic planning, management, monitoring and measuring of your print environment. We realize your aim is to provide clients with exceptional products and services.  ManagedPrint is in the business of helping you do just that, only smarter, not harder! As exclusive providers of managed print services, we guarantee optimization of print infrastructures at maximum savings. We understand that every minute matters and that every penny counts to help delivery a superior client experience. You can count on ManagedPrint to drive down cost and optimize processes to the highest standards of excellence.top

What does a managed print environment support our "Going Green" initiative?

Managing a printer fleet goes hand in hand with being environmentally concerned. We call it the Three Rs - Reduce, Reuse, Recycle