Our Support Team
Printers are an indispensible piece of office equipment, while printer related problems are a constant source of frustration for I.T. help desks. Printer downtime results in lost productivity and end user dissatisfaction – especially in businesses that rely heavily on print and require the ability to print on demand. When something goes wrong, you need it back in operation as quickly as possible. At ManagedPrint, we have the people, experience and support structure to return your printer to peak performance quickly.
Here are some of the benefits of ManagedPrint's Support Team:
ManagedPrint's technicians are certified to support both in and out of warranty printers. As an HP Authorized Service Provider, our technicians are trained by and have full access to this Partner's resources, ensuring our customers receive the highest level of service for their printer needs. Most printer fleets are comprised of multiple makes and models, which often require support from multiple service vendors. ManagedPrint's industry leading Authorizations provide support by placing a single call and getting back to business.
Online Dispatch and Tracking
Enjoy the real time access to place and track service calls online. Receive up to date information on when a call is received, dispatched and completed. All of our technicians are equipped with laptops so calls are dispatched instantly with all the useful information at their finger tips. All of our service vehicles are GPS equipped, allowing our dispatcher to maximize service coverage, prioritizing service requests and exceeding SLA's.
Fully Stocked Service Vehicles
Our ManagedPrint vehicles are fully stocked with the right service parts. Technicians arrive on time with the parts they need to get your printer up and running on the first visit. Less downtime = less frustration and higher productivity. Guaranteed Response Time – Depending on the level of service needed, ManagedPrint can provide the appropriate response time guarantees: Next Business Day, 4 hour on-site or even 2 hour rush service.
Many of our clients need a single point of contact to service their branch offices across the US and Canada. As an OPSG service network member and an HP Authorized Elite Service Partner, our network of certified service technicians provides coverage across North America. Our database has access to over 600 service providers across the US and Canada. A single call to ManagedPrint and we'll handle the rest.