What Customers Can Expect With Enterprise Printer Support

Key Questions:

• What should enterprise clients expect from their printer repair partner?
• How does transparency play a role in printer support?
• Why is responsiveness crucial for enterprise printer support?

Do you have a printer fleet or many Multi-Function Printers (MFPs) or Multi-Function Devices (MFDs)? Maybe your company has met with various copier companies or manufacturers about how to best support these devices. These are generally conversations centered around managed print or standard break-fix support.

At ManagedPrint, we have helped many enterprise-level clients support their printer fleet with intelligent plans designed to meet the needs of IT managers and CFOs of large organizations.

In this article, we will cover what an enterprise company wants and doesn’t want with their printer support agreements and relationships with their vendors.

First, when we are talking about enterprise-level accounts, we are specifically referring to accounts with more than 50 printing devices.

What Does an Enterprise Client WANT from their Printer Repair Partner?

Transparency

The first thing most enterprise accounts want when it comes to their laser printer repairs is transparency. This means if they have 340 laser printers, with most of them still in decent shape, they want to know they are in good shape and get them supported. They don’t want to hear how they need to buy 340 more printers to save money.

Part of transparency, in our view, is communicating not only when things are bad. Sometimes, in fact, most of the time, we work with clients and let them know all of the devices we would not touch or replace. There are many cases where we end up supporting 100% of the devices. This is especially true when you have Google Cloud Print or HP ePrint already set up, and replacing devices is a massive drain on the IT support team.

Our view is we are in this relationship for the long haul. If you replace the printers today or in two years, why should that matter? You are still a great client for us, and we don’t see a need to replace printers and MFPs just because it is a new relationship. Maybe you simply have paper jam issues and not a need for a whole new device. We are a printer repair company more than a new equipment sales agency.

Pricing

Next, most enterprise companies expect fair pricing. With this being said, most enterprise clients we have worked with aren’t even asking us to be the cheapest company out there. What they want is solid and reliable service without getting nickel-and-dimed for every little thing we do.

We have great relationships with suppliers, so our toners are at a great price, and we have plans that give you the service at an extremely reduced rate when you pair it with our toner sales.

Security

The next concern we run into frequently is security. If printers are old and require security updates or if they have huge gaps in their IT security, our clients want to know and ensure these holes are plugged. Who wants to have their network breached because there was a printer or a copier with a vulnerability?

We also ensure your printer works with proprietary software as well as your operating systems. We make sure you can print when you need to print. It’s that simple.

Responsiveness

When there is a problem, does the partner answer? Once they answer, are they onsite quickly? There are some companies that are quick to answer or quick to send a tech, but it is far more common to find enterprise printer support companies who don’t seem to have enough focus to get on the issues quickly.

We suggest you work with a printer partner who takes these issues seriously and is willing to stop their daily meetings or whatever they have going on to help get the issue resolved and your people back to work.

Conclusion: What Enterprise Clients Want

We find most enterprise customers want simple things. They want good pricing, good care and attention, honest communication, and a secure network. We don’t think this is too much to ask for.

Let Us Help Support Your Printer Fleet Nationwide! If you are looking for help with your printer fleet or your fleet of MFPs, we would love to work with you and your IT team. It doesn’t matter if you are a hospital or a retail organization with hundreds of locations all over the country. With ManagedPrint, we focus on keeping your business running and supporting these devices all over the country. If you don’t have a list, we even have technology tools to help us gather a list for you.

We are here, and we even offer 24/7 service for some clients who need 24/7 printer support. If you have any questions, please reach out to us.

We can get you pricing and explain how we support printers on a nationwide basis. It generally does not matter what brand you have. All we need to know is how you want support, and we can likely accommodate your company.

Contact ManagedPrint today to find out how we can support your printer fleet, even without changing out all the printers!