What Is the Printer Service Process Like for Our Customers?

What Is the Printer Service Process Like for Our Customers

Key Questions:

  • How does the printer repair process work?
  • What responsibilities do customers have in the process?
  • What benefits does ManagedPrint’s service plan offer?

Printer issues can disrupt your business, but with ManagedPrint, the repair process is straightforward and efficient. Our service programs are designed to fit your specific needs, ensuring minimal downtime and hassle-free maintenance. Here’s what you can expect from our printer service process.

Service Programs Overview

At ManagedPrint, we offer various programs tailored to your needs, such as the Total Laser Care or Managed Cartridge program. These programs focus on reducing costs, managing fleets, and providing comprehensive repair services.

Key Benefits:

  • Onsite Service: No need to box and ship your printers. We come to you.
  • Next Business Day Response: Quick and efficient service to minimize downtime.
  • Nationwide Coverage: We service printers across the United States.

Customer Responsibilities

As a customer, your main responsibility is to purchase all toner, parts, repair kits, and maintenance kits from us. In return, we waive all labor charges. Here’s what you need to do:

  • Use the Web Portal: Place and track all service calls and orders.
  • Authorize Users: Set up authorized users in the portal to delegate order and service call placements.
  • Approve Repairs: Give permission to order or install parts as needed.

Service Request Process

Placing a Service Request

You can place a service request through:

  1. Web Portal: The most convenient and efficient method.
  2. Phone: Call our 800 number.
  3. Email: Send us an email with your request details.

After Placing a Request

  1. Acknowledgment: We log your request and notify you that it’s being scheduled.
  2. Scheduling: Dispatchers schedule and send a service order to one of our technicians.
  3. Technician Visit: A technician arrives the next business day, usually within a two- to four-hour window.

Onsite Diagnosis and Repair

  1. Diagnosis: The technician diagnoses the issue.
  2. Approval for Parts: If parts are needed, the technician will provide a quote and seek approval before proceeding.
  3. Installation: Approved parts are ordered and installed. You can track the shipment and schedule follow-up visits if necessary.

Post-Repair Process

  1. Sign-Off: Once the repair is complete, you sign off on the work order.
  2. Billing: The order is sent back to the dispatch team, where we close the ticket and bill you for the parts.

Comprehensive Service Plan Coverage

Our service plans cover a wide range of components and issues, including:

  • Paper Trays
  • Main Boards
  • Power Supplies
  • Printer Jams

For larger enterprise customers, we implement a “go forward” strategy. This means we follow pre-approved benchmarks for repairing or replacing devices, streamlining the process and reducing the need for frequent IT team approvals.

In Case We Can’t Fix Your Printer

In rare instances where we cannot repair a printer, we offer replacement solutions. This ensures that your operations continue smoothly with minimal interruption.

Conclusion: Reliable Printer Service with ManagedPrint

ManagedPrint is dedicated to managing your print fleet efficiently and effectively. We support most major brands, including Xerox, HP, Canon, and more. Our goal is to keep your printer service burden low and your devices running smoothly.

Ready to simplify your printer maintenance? Contact ManagedPrint today to learn more about our comprehensive service plans.

Related Articles

Understanding E-Ink: Revolutionizing the Way We Read and Work The world of print technology is ever-evolving, and one of the most exciting advancements in recent years is e-Ink. Short The True Cost of Unmanaged Printers: Hidden Expenses and Risks Businesses Can’t Afford to Ignore In business, certain expenses feel inevitable, and printing often falls into this category. Yet, hidden within your unmanaged printers and {{title}} {{content:words:20}} Controlling the Cost of Color Printing and Toner Spend in 2025 As businesses embrace digital transformation, color printing remains indispensable for impactful presentations, marketing materials, and client communication. Yet, color printing Print Security in 2025: Shielding Your Organization from Emerging Threats As the digital era continues to evolve, so do the threats to seemingly routine business operations like printing. In 2025, Does Paper Quality Really Matter? Unlocking the Hidden Science Behind Print Success When it comes to printing, the spotlight often falls on cutting-edge devices and advanced software. But what about the paper? Why Managed Print Services Are the Game-Changer SMBs Need in 2025 Learn how Managed Print Services help SMBs streamline costs, enhance security, and improve productivity in 2025. Find out why optimizing